How we collect, use and protect your personal data. Last updated: June 2026.
Southdowns Pharmacy Group ("we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book a service or otherwise interact with us online.
By using this website and providing your personal information, you consent to the collection, use and processing of your information as described in this Privacy Policy, including being contacted about your enquiry, booking and, where you have given your consent, other healthcare services, clinics, promotions and health initiatives that may be relevant to you. You may withdraw your consent to marketing communications at any time.
Southdowns Pharmacy Group is an independent community pharmacy group providing NHS and private healthcare services across Hampshire.
As the Data Controller, we are responsible for ensuring that your personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal Information — We may collect personal information that you voluntarily provide, including:
Technical Information — When you visit our website, we may automatically collect certain information, including:
This information helps us improve the performance, security and usability of our website.
We may use your personal information to:
We process your personal information on one or more of the following lawful bases:
Where healthcare or special category personal data is processed, we do so only where permitted under applicable data protection legislation.
We do not sell, rent or trade your personal information.
We may share your information with carefully selected third-party organisations that assist us in providing healthcare services, operating our website, processing transactions and maintaining our systems. All such providers are required to process personal information securely, confidentially and in accordance with applicable data protection laws.
The third parties we currently work with include:
We may also disclose personal information where required by law or where necessary to protect the rights, property, safety or security of Southdowns Pharmacy Group, our patients, staff or the wider public.
Our website uses cookies and similar technologies to enhance your browsing experience, understand how visitors use our website and improve our services.
You can manage or disable cookies through your browser settings. Further information is available in our Cookie Policy.
We implement appropriate technical, organisational and physical safeguards designed to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory and professional obligations.
Under UK GDPR, you have the right to:
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. Any updates will be published on this page together with the revised "Last Updated" date.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact your nearest Southdowns Pharmacy Group branch, or email us at bookings@southdownspharmacygroup.co.uk.
We are committed to handling your personal information responsibly and addressing any privacy-related queries promptly.
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